Shipping
Shipping is free on every order. We ship to addresses in the United States only.
Orders ship within 1 to 2 business days. Delivery typically takes 5 to 12 days after your order ships. A tracking number is emailed to you when your order ships.
Returns
You have 28 days from the day your steam mop arrives to send it back for a full refund of the purchase price, for any reason. There is no restocking fee.
Email contact@steamstead.com with your order number. We reply with the return address and instructions. Send the steam mop back with everything that came in the box. Returns sent without contacting us first cannot be accepted.
Return shipping is paid by the customer, except for damaged, defective or wrong items, which we replace at no cost. We recommend a tracked service.
Refunds
Once your return arrives, we refund your original payment method within 10 business days. Your bank or card company may take a few more days to post it. If you have not seen your refund after 15 business days, email us.
Damaged, defective or wrong item
Check your order when it arrives. If something is damaged, defective or wrong, email us a photo and we send a replacement at no cost.
Late or lost package
Email us with your order number. If tracking shows the package is lost, we send a replacement at no cost.
The shipping policy and the refund policy are the terms that apply.